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Spookyville
#1 Posted : 18 December 2021 12:03:03

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Joined: 11/03/2017
Posts: 9
Points: 27
Location: UK
Anyone know what the UK status of this at the moment? Not had anything for over a month, no emails communication if there are shipping delays etc. Is there a UK telephone number (that is answered) or email? Noticed it was also removed from the website when they redesigned it.

CaptnBirdseye
#2 Posted : 18 December 2021 15:44:43

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Joined: 10/05/2010
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Location: Lincolnshire
Hi Spooky?
I would assume its due to this change-over payment system. Have you had any emails asking you to veriy your bank details? (Don't worry, i haven't either, but they are supposed to be contacting everyone by phone as well).

The best UK number i have is 0333 240 1227. You WILL be asked to hold, but they will also answer. Try them, they should be able to answer your query.
Spookyville
#3 Posted : 18 December 2021 18:30:26

Rank: Beginner Level 1

Groups: Registered

Joined: 11/03/2017
Posts: 9
Points: 27
Location: UK
Thanks, will give it a try next week
Spookyville
#4 Posted : 09 January 2022 13:29:09

Rank: Beginner Level 1

Groups: Registered

Joined: 11/03/2017
Posts: 9
Points: 27
Location: UK
Quick update called them and it is to do with the payment system change. I pay via PayPal which wasn't supposed to be affected but was apparently. Asked to give them another call in a week or so if no payment taken still.
TangoTango27
#5 Posted : 28 January 2022 11:28:37

Rank: Beginner Level 1

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Joined: 14/01/2015
Posts: 7
Points: 21
Location: Leatherhead
Hi All

Has anybody had any joy with the new payment system?

I've not received any Mig29 parts since July 2021 and it's getting more than a little frustrating, particualrly when every email reply I get from CS simply says that head office will be in touch next week to take my payment details - they've been saying that since last September and I've still heard nothing. How on earth can it take so long to integrate a new payment system?!

I've heard rumors that they've gone bust which might explain things. Can anybody shed any light?
Spookyville
#6 Posted : 28 January 2022 11:39:16

Rank: Beginner Level 1

Groups: Registered

Joined: 11/03/2017
Posts: 9
Points: 27
Location: UK
Just had a payment taken yesterday via PayPal. The reason I was told my December payment skipped was because the issues due were out of stock. SO I am now missing 96-100. Had a payment early Jan for issues 101-105 which arrived OK. Hopefully this payment taken this week is for the missing issues as its a bit early otherwise.
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