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Missing parts Options
luigione
#1 Posted : 23 January 2020 14:25:18

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Pack 4 just arrived, minus 1 bag of parts, the wheel arches.
Let's hope it doesn't take forever to send the parts out.
luigione
#2 Posted : 23 January 2020 17:02:50

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just got off the phone with customer services, seems like I'm not the only one, a few other customers have had the same problem due to missing stock. Let's hope that in future, if this happens again, that they put a note with the delivery explaining the problem. I understand that at times problems do happen, but it would be good customer service to keep us informed.
luigione
#3 Posted : 29 January 2020 00:36:06

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Just got an email from Modelspace, looks like they forgot to include bag 20 for everybody, at least I'm in good company LOL LOL LOL
luigione
#4 Posted : 20 February 2020 18:03:09

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Anyone received their missing part yet?
stevy666
#5 Posted : 24 February 2020 17:16:03

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pack 5 has the missing wheel arches
luigione
#6 Posted : 24 February 2020 18:29:40

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Just received mine, wheel arches are there, sadly they managed to cock up the rest of the delivery, they've managed to send me parts from another partwork. Just been on the phone with CS, seems like another system wide screw up, hopefully I won't have to wait another month for the right parts. Did anyone else on this forum get the wrong parts as well?
Aerod
#7 Posted : 29 February 2020 11:59:45

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Yes I have just received Fiat pack 5, which has the missing wheel arches and the fuel tank (Part25) for the Fiat. It also has four parts for the MIG 29 which I think are from the MIG pack 5. (I am also building the MIG being a devil for punishment!) Talking to Customer Services this is a general problem that they are aware of. They get the packs as sealed boxes from the distributers
luigione
#8 Posted : 03 March 2020 21:28:42

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Aerod wrote:
Yes I have just received Fiat pack 5, which has the missing wheel arches and the fuel tank (Part25) for the Fiat. It also has four parts for the MIG 29 which I think are from the MIG pack 5. (I am also building the MIG being a devil for punishment!) Talking to Customer Services this is a general problem that they are aware of. They get the packs as sealed boxes from the distributers



At least they were quick in sending the postman around to collect the wrong parts. Looks like we'll have to wait till next months delivery for the correct parts to arrive, hoping that they don't cock up again. Like you, I have other partworks to keep me busy, so no big deal.
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