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 Rank: Newbie Groups: Registered
Joined: 18/02/2018 Posts: 3 Points: 9 Location: Houston
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Hey Guys,
Both my pack 10 and 11 were both missing the mast and rigging plans? Has this happened to anyone else? Customer service is trying to get me the plans but said it will be over a month to get them from the UK.
Is there any other way to get these plans?
Thanks!
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 Rank: Beginner Level 1 Groups: Registered
Joined: 03/01/2019 Posts: 7 Points: 21 Location: WV, USA
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I had the same issue with all the plans. Didn't get a single one in any of the packs. I contacted customer service and have received all the bowsprit and mast plans. Just waiting on the rigging plan. Took about 3-4 to receive them. Not even close to that part of the build so it's not a big issue, just annoying.
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pr0317 wrote:Hey Guys,
Both my pack 10 and 11 were both missing the mast and rigging plans? Has this happened to anyone else? Customer service is trying to get me the plans but said it will be over a month to get them from the UK.
Is there any other way to get these plans?
Thanks! I’m sure c/s will get them to you as soon as they arrive. Regards Mark
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Rank: Beginner Level 1 Groups: Registered
Joined: 03/01/2019 Posts: 7 Points: 21 Location: WV, USA
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Just got my last set of plans, the rigging. I think there's a problem with the packing department here in the US but I have to say that the Customer Service group has been outstanding in providing the missing plans in about 3 weeks each time! When you consider that they have all been mailed from England I'd say that's a pretty good response.
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Rank: Beginner Level 2 Groups: Registered
Joined: 18/01/2014 Posts: 19 Points: 57 Location: Cape Coral, FL
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Received pack 10 and no rigging or masting plans !!!!! Quality control problem???? Whats the quickest way to aquire these parts?
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Rank: Beginner Level 1 Groups: Registered
Joined: 03/01/2019 Posts: 7 Points: 21 Location: WV, USA
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I just contacted customer service via email with each pack (didn't get plans in any of the packs!). Each time they replied within a day or so and said they would send them out. I received them in about 3 weeks. At the time I was only up to pack 5 or 6 in my build so it never delayed any work I was doing. It is rather annoying to not get the plans with any of the last several packs but I will say CS was very responsive each time I contacted them.
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Rank: Beginner Level 2 Groups: Registered
Joined: 03/03/2018 Posts: 10 Points: 33 Location: Peoria, IL
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Unfortunately, it doesn't seem to have been fixed. I got my packs over the summer and just now realized (yeah, I'm behind) that they are missing. Customer service has not been very helpful. Any suggestions?
Thanks!
Jim
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Rank: Beginner Level 2 Groups: Registered
Joined: 03/03/2018 Posts: 10 Points: 33 Location: Peoria, IL
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Hi Guys,
OK, so now I'm really confused. Called c/s about missing mast and rigging plans. Got 4 plans (Foremast, Mizzenmast, Bowsprit, Mainmast). Realized that I was still missing the Rigging Plans (Pack 11 shows a paper for that). So, I call c/s again and I get shipped an unlabeled set of plans (nothing marking it as USS Constitution) starting with a 'J' in the first block in top left corner. So, now I'm thinking I'm still missing some plans. Can someone tell me how many plans I'm supposed to have (since the instructions are not specific?) Fortunately, I'm not really needing them yet (just ready to start sepele planking), but now I'm getting concerned that I'll ever really have the full set of plans. I've gotten and continue to get great support for the Falcon, R2D2, and X-Wing, but support for the Constitution has not been up to that same standard.
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Hi Flyteach It sounds like you have all the correct plans for the foremast and the other three masts. The set of rigging plans should be two sheets starting with stage 'A' through to stage 'R' so it sounds like you have the second sheet of rigging plans and are missing the first sheet. Please contact C/S to obtain the missing plan you need or send a PM to the link below giving the relevant information to obtain what you need. Also take note of the link below for any USA builders of the Conny needing plans- https://forum.model-spac...=322548&#post322548
Andy Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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 Rank: Super-Elite       Groups: Registered
Joined: 31/05/2010 Posts: 5,172 Points: 15,561 Location: Wiltshire
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Flyteach wrote:Hi Guys,
OK, so now I'm really confused. Called c/s about missing mast and rigging plans. Got 4 plans (Foremast, Mizzenmast, Bowsprit, Mainmast). Realized that I was still missing the Rigging Plans (Pack 11 shows a paper for that). So, I call c/s again and I get shipped an unlabeled set of plans (nothing marking it as USS Constitution) starting with a 'J' in the first block in top left corner. So, now I'm thinking I'm still missing some plans. Can someone tell me how many plans I'm supposed to have (since the instructions are not specific?) Fortunately, I'm not really needing them yet (just ready to start sepele planking), but now I'm getting concerned that I'll ever really have the full set of plans. I've gotten and continue to get great support for the Falcon, R2D2, and X-Wing, but support for the Constitution has not been up to that same standard. Just looked at my kit and i have the following: Mizzenmast Rigging plan Mainmast Foremast Bowsprit Kind regards Tony Happy Modelling
BUILDING: Harley Davidson Fat boy, E-Type Jaguar, Lam. Countach, Hachette Spitfire Mk 1A
COLLECTING 1:200 Bismarck (Hachette)
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution
COMPLETED: Porsche 911
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Rank: Administration  Groups: Administrator, Administrators Joined: 24/08/2009 Posts: 1,101 Points: 3,432
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Pm me. There is a set of plans that were missing from provided inventory. I made a post regarding this issue in the General Constitution discussion. Mark Adams
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Rank: Beginner Level 2 Groups: Registered
Joined: 03/03/2018 Posts: 10 Points: 33 Location: Peoria, IL
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Guest
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US
