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Postage not paid Options
cruorangelussilicis
#1 Posted : 27 January 2021 16:52:39

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Hello all

Just wanted to see if anyone has experienced an issue with a delivery of parts. I received a not enough postage paid card from Royal Mail asking for £10.50. I duly paid this and then received my next delivery of Build the Mustang parts.

Am trying to understand why this might have happened. Will give Customer Services a ring too but any thoughts would be welcome.

Cheers

Mike
CaptnBirdseye
#2 Posted : 27 January 2021 18:10:47

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Hi Mike, Have to say that's the first time i've heard of anyone having to pay extra postage, but oversights do happen. I am sure if you contact CS on

0330 240 1227

they will surely be able to sort for you.

Regards
Gray
delboy271155
#3 Posted : 27 January 2021 18:20:57

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I had this recently with another company`s delivery.

The original parcel service had passed the package onto royal mail and they charged me the extra they would have charged if they were the original carrier.

My guess is that this is a similar situation.

Check all the labels on your package and see if there is another carriers label on it.

Regards
delboy271155
(Derek)
COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"






tf64
#4 Posted : 27 January 2021 22:59:42

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Hi, is this something that has happened after we left the EU ? I am sure it is a charge that EU have decided to do.

Not sure

Regards

Trev

P/s hope I have it wrong
Work in progress: Artesania Stage-Coach.

Scratch Build: Tombstone Arizona Diorama.


In youth, we learn,

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admin
#5 Posted : 28 January 2021 02:10:42
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I’ve sent it up to Italy. I suspect “Brexit pains.”

Y’all got yerselves a right mess going.

Mark
“The charm of fishing is the elusive pursuit of the attainable, a perpetual series of occasions for hope”

John Burton
budgie
#6 Posted : 28 January 2021 11:19:17

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radio2 Jeremy Vine show today between 12 and 2

Apparently there is a lot of people getting charged extra postage due to Brexit which will be getting discussed

Might be worthwhile listening to
cruorangelussilicis
#7 Posted : 28 January 2021 12:10:44

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Spoke to Dan in Customer Services who was really helpful.

It was a mistake and nothing to do with Brexit (we think!)

It looks as though the parcel did the rounds between Model Space, Model Space Returns and a company called Clientbase Fulfilment Ltd.

Postage was paid originally but was misdelivered and sent back out to me with no postage on it. It was over 2kg in weight so got stung for £10.50.

Have provided photos etc and a refund of the £10.50 is due soon.

Thanks all

Mike
delboy271155
#8 Posted : 28 January 2021 12:53:37

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Good to you sorted. ThumpUp ThumpUp

Regards
delboy271155
(Derek)
COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"






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