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semaj
#1 Posted : 11 September 2020 19:58:03

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just had 2 payments go out, has this been an error or am I getting sent 2 packs? I would try calling customer services but no idea what the details are
Building:
Ghostbusters Ecto-1
Ford GT, Shelby GT500 'super snake'
Complete:
R2D2, Red Bull RB7 RC
Gandale
#2 Posted : 11 September 2020 22:13:38

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Customer services are the only ones that can answer your query, we do not have access to customer account details... Contact details for CS can be found here....

https://forum.model-spac...spx?g=posts&t=15708

Regards

Alan
semaj
#3 Posted : 14 September 2020 12:09:36

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I was hoping someone here would have been able to find out weather 2 packs are bieng sent out or if the payment system has had an error of some sort at the very least seeing as its a model space product.

Has this happened to anyone else with the current payment at all?
Building:
Ghostbusters Ecto-1
Ford GT, Shelby GT500 'super snake'
Complete:
R2D2, Red Bull RB7 RC
roymattblack
#4 Posted : 14 September 2020 12:50:19

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I haven't noticed a payment going out recently, but the 1/24 freebie model GT40 turned up on Saturday. Very nice it is too...Love
mortyjeff
#5 Posted : 14 September 2020 15:57:29

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Location: Lehi, Utah
I have not been charged for my Pack #7 yet, and the deliveries have usually been delivered by this date each month. might there be issues not posted yet?
Also, if the 1/24 scale GT40 is being sent out with Packs #3 & #6, how will those of us past both those packs get our 1/24 GT40?
roymattblack
#6 Posted : 14 September 2020 16:13:01

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The 1/24 model was out of stock but seemingly is back in. I'm pretty sure any missed ones will be sent out shortly.

Roy.
semaj
#7 Posted : 15 September 2020 16:14:04

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I'm on pack 4 and have been for months. Not had any free gifts sent out. I signed up before this even started, how on earth are some people on pack 7?
Building:
Ghostbusters Ecto-1
Ford GT, Shelby GT500 'super snake'
Complete:
R2D2, Red Bull RB7 RC
delboy271155
#8 Posted : 15 September 2020 17:03:24

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semaj wrote:
I'm on pack 4 and have been for months. Not had any free gifts sent out. I signed up before this even started, how on earth are some people on pack 7?


If you check out the person who`s on/or awaiting pack 7 they are in Utah USA. I`m pretty sure the US release was before the UK, hence the difference.

In respect of your original question have you contacted CS yet to find out their response?

Regards
delboy271155
(Derek)
COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"






semaj
#9 Posted : 16 September 2020 13:46:39

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Location: Lichfield
Ahh right thanks, I thought it was a uk release 1st. That settles me some what.

I haven't yet had chance to call as had a really busy week as putting house up for sale soon hopefully. As it happens I've been informed 2 packages have arrived this morning. It just seemed unusual 2 payments were taken at once which was not expected at all. Hopefully this issue is now resopved
Building:
Ghostbusters Ecto-1
Ford GT, Shelby GT500 'super snake'
Complete:
R2D2, Red Bull RB7 RC
stevy666
#10 Posted : 16 September 2020 22:15:29

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I had 2 payments taken from my account on the 11th I e-mailed CS NO REPLY YET?Cursing
CaptnBirdseye
#11 Posted : 17 September 2020 09:52:42

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stevy666 wrote:
I had 2 payments taken from my account on the 11th I e-mailed CS NO REPLY YET?Cursing


Personally I would ring them. That way you’ll get your answer straight away and if they can’t sort it they will pass it on up the chain to someone who can: 0333 240 1227

I have to say that’s what I do whenever I have an problem, and they have always sorted it ThumpUp

Regards Gray
stevy666
#12 Posted : 17 September 2020 20:14:17

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PARTWORK 7 ARRIVED YESTERDAY PARTWORK 6 ARRIVED TODAY.1/24 MODEL ARRIVED MONDAYConfused
roymattblack
#13 Posted : 17 September 2020 21:01:11

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of Honour
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1/24 model and pack 6 a few days ago...BigGrin
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