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 Rank: Semi-Pro Level 1   Groups: Registered
Joined: 18/06/2014 Posts: 71 Points: 237
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I find it odd that I just finished Pack 4 of my GT40 build and the official build is still at Pack 3.
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Rank: Administration  Groups: Administrator, Administrators Joined: 24/08/2009 Posts: 1,430 Points: 4,414 Location: Nevada, US
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Yeah, we are really trying to get that fixed. It’s a sore subject. Mark Adams
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 Rank: Beginner Level 3 Groups: Registered
Joined: 15/03/2017 Posts: 20 Points: 63 Location: London, England
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As you are the Admin person, how about giving subscribers an update about what is going on. No deliveries, no information, no instructions. If it's all due to Covid, then say so, and say when things will be back to normal.
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PaulMc wrote:As you are the Admin person, how about giving subscribers an update about what is going on. No deliveries, no information, no instructions. If it's all due to Covid, then say so, and say when things will be back to normal. An update was posted yesterday about the situation.... Have a look here https://forum.model-spac...amp;m=329275#post329275
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Rank: Beginner Level 3 Groups: Registered
Joined: 15/03/2017 Posts: 20 Points: 63 Location: London, England
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Thanks Gandale. I wonder why it took so long. He could have saved a lot of customer service enquiries by saying this 3 or 4 months ago.
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 Rank: Super-Elite      Groups: Registered, Moderator, Administrators, Global Forum Support Joined: 04/06/2011 Posts: 3,154 Points: 9,599 Location: ipswich
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Nobody knew it would be this bad 3 or 4 moths ago.
It's a difficult time day by day.
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PaulMc wrote:Thanks Gandale. I wonder why it took so long. He could have saved a lot of customer service enquiries by saying this 3 or 4 months ago. The possibility of serious disruptions relating to deliveries was advised back in March by admin.... https://forum.model-spac...spx?g=posts&t=33386
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Rank: Beginner Level 3 Groups: Registered
Joined: 15/03/2017 Posts: 20 Points: 63 Location: London, England
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Yes, that was the possibility. At some time it became the actuality. All I am saying is that an occasional update would be better than total silence.
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Rank: Administration Groups: Administrator, Administrators Joined: 24/08/2009 Posts: 1,430 Points: 4,414 Location: Nevada, US
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PaulMc wrote:Yes, that was the possibility. At some time it became the actuality. All I am saying is that an occasional update would be better than total silence. Agreed! I’ll see what I can find out for you-all over there. Mark Mark Adams
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 Rank: Pro  Groups: Registered
Joined: 05/05/2014 Posts: 190 Points: 555 Location: Northeast USA
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Any update info on the GT40 subscription delay? My last delivery was April here in the US.........
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Rank: Super-Elite Groups: Registered, Moderator, Administrators, Global Forum Support Joined: 04/06/2011 Posts: 3,154 Points: 9,599 Location: ipswich
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I spoke to C/S about this yesterday and it appears that parts are now on the move again. The delay was due to CV19.
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Rank: Administration Groups: Administrator, Administrators Joined: 24/08/2009 Posts: 1,430 Points: 4,414 Location: Nevada, US
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Eagle wrote:Any update info on the GT40 subscription delay? My last delivery was April here in the US......... Have you contacted CS? As far as I know, everything is in stock. I just received my pack 6... Mark Adams
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Rank: Super-Elite Groups: Registered, Moderator, Administrators, Global Forum Support Joined: 04/06/2011 Posts: 3,154 Points: 9,599 Location: ipswich
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UK - Pack 5 just turned up... 
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