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Charged but not shipped Options
w1xq
#1 Posted : 15 November 2019 21:13:36

Rank: Amateur level 2


Groups: Registered

Joined: 25/01/2019
Posts: 48
Points: 177
Location: Texas, USA
I am on pack 4. I was charged. Called and was suppose to ship two weeks ago. Called again today, they said need to find out what’s going on. My concern is that Artesania Latina in gone. I hope that they have packets to complete this build. Otherwise I am stuck with a half planked hull. Wish I could find out more about what’s going on. If unsure about future packs, I rather cancel my subscription and just eat the 300 bucks I have already spent. Figure I can get this month refund as nothing was shipped.
73 de John
W1XQ (ham radio operator)
Amateur Radio Lighthouse Society
Operator aboard Museum Ship USS Stewart and USS Cavalla

Current attempt: Soleil Royal
Prior Builds: Nantucket Lightship, South Goodwin Light vessel, Natchez Packet Paddlewheeler, Souhern Belle Paddlewheel Towboat
Gandale
#2 Posted : 16 November 2019 00:12:10

Rank: Super-Elite

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Artesania Latina hasn't gone, they are still in operation and will continue to be... If you have subscribed to your kit via DeAg/Modelspace then rest assured, you will receive all the packs to enable you to complete your build. I have never heard of any subscription being stopped or pulled before completion....

Regards

Alan
admin
#3 Posted : 16 November 2019 02:19:00
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 994
Points: 3,131
w1xq wrote:
I am on pack 4. I was charged. Called and was suppose to ship two weeks ago. Called again today, they said need to find out what’s going on. My concern is that Artesania Latina in gone. I hope that they have packets to complete this build. Otherwise I am stuck with a half planked hull. Wish I could find out more about what’s going on. If unsure about future packs, I rather cancel my subscription and just eat the 300 bucks I have already spent. Figure I can get this month refund as nothing was shipped.



You have NOTHING to be concerned about. You will absolutely NOT be stuck with half a kit! A. L. Simply ceased to offer direct sales, and are now purely a manufacturer, with sales to shops and distributors.

If you’ll PM me with your account details (name, address, and so on, I’ll get you a solid answer.
Mark Adams
w1xq
#4 Posted : 16 November 2019 04:10:00

Rank: Amateur level 2


Groups: Registered

Joined: 25/01/2019
Posts: 48
Points: 177
Location: Texas, USA
Ok guys, thank. That is reassuring news! It was just weird Pd as I’m get my Surprise packs first, then my Soleil,Royal. Never any trouble with Soleil,Royal. On several model ship,forums, it has been stated that AL closed down in April and their web page went away. Even their Facebook page went dead, so we all assumed they closed shop.
73 de John
W1XQ (ham radio operator)
Amateur Radio Lighthouse Society
Operator aboard Museum Ship USS Stewart and USS Cavalla

Current attempt: Soleil Royal
Prior Builds: Nantucket Lightship, South Goodwin Light vessel, Natchez Packet Paddlewheeler, Souhern Belle Paddlewheel Towboat
w1xq
#5 Posted : 19 November 2019 18:09:48

Rank: Amateur level 2


Groups: Registered

Joined: 25/01/2019
Posts: 48
Points: 177
Location: Texas, USA
Called back again. They still can’t tell me what issue is. They just said they will,”escalate”:issue. It’s been 4 weeks, think you would have done that by now. I will give one more week before I cancel. This is beyond frustrating.
73 de John
W1XQ (ham radio operator)
Amateur Radio Lighthouse Society
Operator aboard Museum Ship USS Stewart and USS Cavalla

Current attempt: Soleil Royal
Prior Builds: Nantucket Lightship, South Goodwin Light vessel, Natchez Packet Paddlewheeler, Souhern Belle Paddlewheel Towboat
w1xq
#6 Posted : 19 November 2019 20:18:18

Rank: Amateur level 2


Groups: Registered

Joined: 25/01/2019
Posts: 48
Points: 177
Location: Texas, USA
Folks,
Just got a call from Admin, Mark Evans. He explained what happened and has fixed things. Now that’s service! I’m very happy! Thanks Mark!
73 de John
W1XQ (ham radio operator)
Amateur Radio Lighthouse Society
Operator aboard Museum Ship USS Stewart and USS Cavalla

Current attempt: Soleil Royal
Prior Builds: Nantucket Lightship, South Goodwin Light vessel, Natchez Packet Paddlewheeler, Souhern Belle Paddlewheel Towboat
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