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 Rank: Pro   Groups: Registered
Joined: 08/02/2015 Posts: 273 Points: 819 Location: Malmesbury
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Got my display case today Building-Deagostini RC spitfire
Stash- ever growing
Build- Hachette titanic, Deag skyrider, Eaglemoss solar system, Deago T72
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Rank: Pro  Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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any photos, is it worth the wait.
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 162 Points: 482 Location: surrey
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Is it a Perspex case Steve. Could it be reduced in height. Maybe they are one size fits all. Disappointing after waiting so long to get it. Andy.
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 Rank: Beginner Level 2 Groups: Registered
Joined: 12/03/2019 Posts: 13 Points: 39 Location: Lake District
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I received my display case yesterday. It is sent flat packed, with a black perspex base and clear perspex sides and old suitcase style corners. It looks nothing like the perspex case I was expecting from the pictures of the E Type case on the Deagostini website. This case looks cheap by comparison. After spending so much money on the model (which I think is superb) I am so dissapointed with the case. I don't think I will be using it. There are some superb ones on ebay for less than I paid for this case.
A Lesson learnt here is don't buy the premium product.
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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andali15 wrote:Is it a Perspex case Steve. Could it be reduced in height. Maybe they are one size fits all. Disappointing after waiting so long to get it. Andy. yes it is perspex, it seems flimsy to me, to try a and cut it may be tricky.
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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here is the case, what a waste of money, thought it would be like the one they advertised. Steve1701 attached the following image(s):
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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this what it should look like. Steve1701 attached the following image(s):
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 Rank: Super-Elite       Groups: Registered, Moderator, Administrators, Global Forum Support Joined: 04/06/2011 Posts: 2,500 Points: 7,622 Location: ipswich
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I'm sure if you contact C/S and send the picture to them saying you've been sent the wrong case, they will sort it out for you.
Roy.
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 162 Points: 482 Location: surrey
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As Roy says contact c/s. The case you have is ridiculously large for the model. It’s got to be wrong. Let us know how you get on. Andy.
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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thanks for your advice, i will send a message and copy of the photo. will let you know what they say.
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Rank: Beginner Level 1 Groups: Registered
Joined: 21/11/2018 Posts: 7 Points: 21 Location: Edinburgh
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Hi,
I had been waiting for display cases for the Jaguar and the Mustang. On Thursday evening I got two identical deliveries.
I had assumed that the case would be customised to the model, but clearly they are not.
I am left feeling that the generic case which sells for £50 less would have been a better fit, but to be honest I haven’t checked the sizes yet.
Alex
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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AlexW wrote:Hi,
I had been waiting for display cases for the Jaguar and the Mustang. On Thursday evening I got two identical deliveries.
I had assumed that the case would be customised to the model, but clearly they are not.
I am left feeling that the generic case which sells for £50 less would have been a better fit, but to be honest I haven’t checked the sizes yet.
Alex Make a call to customer service. The more complain the better.
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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had a reply from deagostini.
Good day
Thank you for taking the time to write to us.
Subscriber Number:
That is the display case that is available for now and it has been tested before being sent out. We are sorry that you are not happy with the service received from us.
If you require any additional information, please feel free to contact us.
Kind regards,
Delma
so this is how they treat their customers, not at all happy.
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 162 Points: 482 Location: surrey
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What do they mean “ that is the display case that is available for now”. Is it a temporary case. Not good customer relations. For the extra money for premium it looks a flimsy unit. I can understand your not happy. Andy.
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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Rank: Pro Groups: Registered
Joined: 25/02/2017 Posts: 162 Points: 482 Location: surrey
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Might it be worth a phone call to M/S to talk to someone who could look into it?
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Rank: Super-Elite Groups: Registered, Moderator, Administrators, Global Forum Support Joined: 04/06/2011 Posts: 2,500 Points: 7,622 Location: ipswich
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Just say you want the case in the premium advert, or request a 'premium' refund. There are better cases, far cheaper on Ebay. These are the cases I buy. About £70, delivered. roymattblack attached the following image(s):
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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roymattblack wrote:Just say you want the case in the premium advert, or request a 'premium' refund.
There are better cases, far cheaper on Ebay.
These are the cases I buy.
About £70, delivered.
that case does look better roy.
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 268 Points: 795 Location: swindon
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Here is the latest email.
Good day
Subscriber Number: EU
Thank you for your email.
We are sorry that we have not delivered the service as expected howevere please note that if you are unhappy with the case you may return it back to us at your own expense in a good condition and once we receive the case and is inspected you will receive the amount for the display case.
If you require any additional information , please feel free to contact us.
Kind regards,
Noli
Customer Care
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