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Jaguar E-type display Case Options
Steve1701
#1 Posted : 16 February 2019 21:18:24

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just received my last four issues of the jaguar e-type. any idea when the premium subscribers get the display case. BigGrin
delboy271155
#2 Posted : 16 February 2019 21:35:51

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You will need to contact Customer Services regarding this when they open on Monday as we do not have access to customer account information.

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delboy271155
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Steve1701
#3 Posted : 16 February 2019 21:41:25

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thanks derek, was just curious.
Steve1701
#4 Posted : 23 February 2019 20:29:09

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contacted c/s about the display stand and was told they are out of stock, we have only just completed the build and paid for the case, as anyone received theirs yet. Cursing
Spal
#5 Posted : 24 February 2019 11:14:34

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Steve1701 wrote:
contacted c/s about the display stand and was told they are out of stock, we have only just completed the build and paid for the case, as anyone received theirs yet. Cursing


We are currently awaiting a manufacturer update of there arrival,we will update once we receive it.

Al
Steve1701
#6 Posted : 24 February 2019 11:15:29

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Spal wrote:
Steve1701 wrote:
contacted c/s about the display stand and was told they are out of stock, we have only just completed the build and paid for the case, as anyone received theirs yet. Cursing


We are currently awaiting a manufacturer update of there arrival,we will update once we receive it.

Al


thanks spal.
Shauncnh
#7 Posted : 05 March 2019 07:32:11

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Has anyone received their display case yet?

Regards Shaun
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Steve1701
#8 Posted : 05 March 2019 07:42:54

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still waiting for mine shaun. Confused
Shauncnh
#9 Posted : 05 March 2019 08:30:54

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I’m still waiting for my wall mount for the falcon as well it’s been 7 months since I received my last issues, all customer services say is their waiting for delivery and I will receive it but won’t tell me when.

Regards Shaun
Building-Deagostini RC spitfire
Stash- ever growing
Build- Hachette titanic, Deag skyrider, Eaglemoss solar system, Deago T72
Steve1701
#10 Posted : 05 March 2019 11:07:39

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It is bad. When you think they have had two years to sort this out. We have paid our money. What about a refund and we sort our own display case.
Shauncnh
#11 Posted : 05 March 2019 19:45:47

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I’ve Been thinking of asking for a refund for both the display case for the jaguar and the wall mount for the falcon.
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jabber
#12 Posted : 14 March 2019 16:45:49

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Hello, I am new to this forum, but read in interest about the Display Case.
I have also not received my case. I contacted customer support the other day, to be told that they did not have any in stock and had no idea of when stock would be received. I also asked for a refund but this was ignored.
Can Deagostini/ Modelspace legally do this?
Steve1701
#13 Posted : 15 March 2019 08:55:07

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still waiting for mine, last time i go premium. Cursing Cursing

what has really annoyed me is they have not bothered to contact us to tell us what is going on. we just get the silent treatment, you phone c/s and the story is the same out of stock, how can they be out of stock we have just finished the build.
jabber
#14 Posted : 18 March 2019 17:16:10

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I have contacted customer support again, this time I asked for a refund if they could not provide me with a resonable delivery date. They told me that they expected delivery of the display cases by Mid May. At least now we have a date.
Shauncnh
#15 Posted : 25 March 2019 18:51:43

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Had a email from customer service today saying stock of the display case will be in at the end of April and we should start receiving them at the beginning of May.

Regards Shaun
Building-Deagostini RC spitfire
Stash- ever growing
Build- Hachette titanic, Deag skyrider, Eaglemoss solar system, Deago T72
Steve1701
#16 Posted : 25 March 2019 19:40:36

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Shauncnh wrote:
Had a email from customer service today saying stock of the display case will be in at the end of April and we should start receiving them at the beginning of May.

Regards Shaun



yes i was told may as well, so fingers crossed. BigGrin
Johnny_Jag
#17 Posted : 30 May 2019 16:20:43

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Why!!! Are we still waiting for our display case, you have had over two years to sort them out, what is the delay? I am looking into the legal side of things, with a view to obtaining a full refund for my subscription, as DeAgostini have not for filled their commitment to us.
Steve1701
#18 Posted : 30 May 2019 16:30:43

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Johnny_Jag wrote:
Why!!! Are we still waiting for our display case, you have had over two years to sort them out, what is the delay? I am looking into the legal side of things, with a view to obtaining a full refund for my subscription, as DeAgostini have not for filled their commitment to us.


they did say the end of may, so hopefully we will hear something soon, fingers crossed.
jabber
#19 Posted : 02 June 2019 09:53:13

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I am also STILL waiting for my display case. I was told the beginning to mid May. I have since contacted Modelspace and they told me they would be receiving the cases by June. The lesson to be learnt here is NEVER buy the premium product! Why also do Modelspace keep lying to us?
Steve1701
#20 Posted : 02 June 2019 10:59:56

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still waiting here, it finished in February, and its now june, this is not a good service, i am still waiting for a part from another build, i was going to do a build on here of the millennium falcon which i am having second thoughts of doing now.
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