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Pack 10 and 11 missing mast/rigging plans Options
pr0317
#1 Posted : 05 January 2019 02:35:58

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Joined: 18/02/2018
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Location: Houston
Hey Guys,

Both my pack 10 and 11 were both missing the mast and rigging plans? Has this happened to anyone else? Customer service is trying to get me the plans but said it will be over a month to get them from the UK.

Is there any other way to get these plans?

Thanks!
AdmPhoenix
#2 Posted : 05 January 2019 05:27:48

Rank: Beginner Level 1

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Joined: 03/01/2019
Posts: 7
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Location: WV, USA
I had the same issue with all the plans. Didn't get a single one in any of the packs. I contacted customer service and have received all the bowsprit and mast plans. Just waiting on the rigging plan. Took about 3-4 to receive them. Not even close to that part of the build so it's not a big issue, just annoying.
Markwarren
#3 Posted : 05 January 2019 10:41:47

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Groups: Registered

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Location: Northamptonshire, England
pr0317 wrote:
Hey Guys,

Both my pack 10 and 11 were both missing the mast and rigging plans? Has this happened to anyone else? Customer service is trying to get me the plans but said it will be over a month to get them from the UK.

Is there any other way to get these plans?

Thanks!

I’m sure c/s will get them to you as soon as they arrive.

Regards
Mark
AdmPhoenix
#4 Posted : 16 January 2019 02:24:55

Rank: Beginner Level 1

Groups: Registered

Joined: 03/01/2019
Posts: 7
Points: 21
Location: WV, USA
Just got my last set of plans, the rigging. I think there's a problem with the packing department here in the US but I have to say that the Customer Service group has been outstanding in providing the missing plans in about 3 weeks each time! When you consider that they have all been mailed from England I'd say that's a pretty good response.
leggolon
#5 Posted : 02 June 2019 16:18:00

Rank: Beginner Level 2

Groups: Registered

Joined: 18/01/2014
Posts: 19
Points: 57
Location: Cape Coral, FL
Received pack 10 and no rigging or masting plans !!!!! Quality control problem???? Whats the quickest way to aquire these parts?
AdmPhoenix
#6 Posted : 04 June 2019 13:35:41

Rank: Beginner Level 1

Groups: Registered

Joined: 03/01/2019
Posts: 7
Points: 21
Location: WV, USA
I just contacted customer service via email with each pack (didn't get plans in any of the packs!). Each time they replied within a day or so and said they would send them out. I received them in about 3 weeks. At the time I was only up to pack 5 or 6 in my build so it never delayed any work I was doing. It is rather annoying to not get the plans with any of the last several packs but I will say CS was very responsive each time I contacted them.
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