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Bad service !!!! Options
airb
#1 Posted : 26 October 2018 10:32:35

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Location: Belgium
Hello to everybody, my name is Rudy, i live in Belgium.
So far this little introduction, i am very desperate !!!!!!

I take a subscription in France (Because in live in Belgium) for the Lamborghini Countach, it's going great until march of this year.
In march i receive the last pieces for my Countach pack nr.9, until this moment i don't receive anything.

After several mails to the "client service" of deAgostini, always the same answer
whe don't have the parts of pack nr.10 in stock
.
So maybe you understand why i am so desperate, until now it's cost me 900 euro
and that's a lot of money for something you can't not build.

I hope that with this plea, somebody woke up, and do the things needed to get my
missing thent, elevent and twelft pack.


kindly,
Rudy

Tomick
#2 Posted : 26 October 2018 10:40:23
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Your Subscription is with France, unfortunately the UK site cannot access French subscriptions and you will need to pursue this with France.

Or you could email internationalshipping@model-space.co.uk who may be able to assist with Pack 10 though they would likely need to charge you for it.
airb
#3 Posted : 26 October 2018 11:17:26

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Location: Belgium
Thank you very much for the information Tomick !!!!!
I try it that way.

Kind regards,
Rudy
airb
#4 Posted : 04 November 2018 15:49:41

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Until this moment, no answer to my mail to internationalshipping@model-space.co.uk
with the question of they can help me.

But maybe it's the normal buisiness not answering emails.

In the future i'am gone think not twice but triple when i start a subscription with deAgostini.


Regards,
Rudy

Tomick
#5 Posted : 04 November 2018 17:32:22
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airb wrote:
Until this moment, no answer to my mail to internationalshipping@model-space.co.uk
with the question of they can help me.

But maybe it's the normal buisiness not answering emails.

In the future i'am gone think not twice but triple when i start a subscription with deAgostini.


Regards,
Rudy

When did you email and what is it you wish to know?
airb
#6 Posted : 04 November 2018 21:07:52

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Location: Belgium
Dear Sir, Miss,

I am desperate, I registered on the Lamborghini Countach in 12 monthly episodes.
Since I live in Belgium, in the French department of the Agostini, this ran perfectly until March of this year, when i received the ninth package.
From then on I did not receive anything anymore, so I am still waiting impatiently for the tenth, eleventh and twelfth packages.
On repeated e-mails to the "Customer service" in France, I always received
the same answer "we do not have the pieces in stock".
So this is already going for 8 months, I hope you understand why I am desperate?
This adventure has already cost me 900 euros, for something that can not be completed.
Because I had faith in the company, I also subscribed to the Jaguar,
which is still going well right up to this moment, so I like to say that this is also going well.
My question to you is, how can this be solved, maybe I am at the wrong address, but trust that you will do what it takes to bring this to a good end before I have to take other steps against deAgostini.

With best regards,
Rudy Baeten
101 / J
customer No. 50111


This is the email that i send to "internationalshipping@model-space.co.uk"
on 29/10/2018

I send also an email to the"customer service" in France, and get the same standard answer "the pieces ar not in stock" with many apologies.

regards,
Rudy
Tomick
#7 Posted : 04 November 2018 22:33:46
Rank: Administration

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A new delivery is anticipated in November.

As your subscription is with France, I am afraid that international shipping will not be able to assist as they only deal with shipping of product from the UK rather than French subscriptions. I suggest that you write to DeAgostini France or await the new delivery of stock
airb
#8 Posted : 05 November 2018 09:56:36

Rank: Beginner Level 1

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Joined: 05/12/2017
Posts: 5
Points: 15
Location: Belgium
When this is true, it looks like good news to me, new stock anticipated in november. Sure i hope.

Regards,
Rudy
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