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replacement parts Options
ncall1976
#1 Posted : 11 July 2018 10:06:31

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asked cs for replacement parts 4 times (stage 54) and this is the 4th time I have had them delivered with the requested part missing

On the assembly guide the picture shows the spool holder, every delivery has had this missing. that is the only part that needs replacing as the threads snapped on rebuild to find a problem.

assembly guide, n.o. 1,2 & 3 required

Pleas can someone sort for me, getting frustrated now
Tomick
#2 Posted : 11 July 2018 10:34:14
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Can you PM your name/address detail and Sub ref to me and I’ll get this looked into, it sounds like the item in question was not contained in the replacement packs sent to you.
Richandnick
#3 Posted : 03 February 2019 14:52:02

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I'm having problems with them as well sending stuff out and ignoring what is requested
Tomick
#4 Posted : 03 February 2019 16:03:54
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Richandnick wrote:
I'm having problems with them as well sending stuff out and ignoring what is requested
You need to request parts via the stage number rather than request individual items, then email sales@model-space.co.uk
Richandnick
#5 Posted : 04 February 2019 18:11:23

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Done that 3 times finnaly got one box with all the parts in except the heating eliment don't think this will ever work beginning to think it's a bit off a con .I just want it to work .. I have done everything the magazines have asked to the letter
arpurchase
#6 Posted : 04 February 2019 19:12:14

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I have sent you a PM.
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