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kenjara
#1 Posted : 11 April 2015 15:07:16

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My first pack has just arrived! Drool

Happy building everyone! BigGrin
Finished 3D Printer, RB7, Hummer, Skyrider drone & Combat tank collection

http://www.model-space.com/gb/
stevie_o
#2 Posted : 11 April 2015 15:17:04

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ncall1976
#3 Posted : 11 April 2015 15:35:08

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got mine, but some parts broken in box. had to contact cs Cursing
michu
#4 Posted : 11 April 2015 15:57:11

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Will have to check mine, got it from post office today and the box really rattles - won't be able though until I'm back home in the evening.
Any images I post on my personal builds are free to be used and shared under Creative Commons Attribution license, which means you can do what you want with them, on the condition you mention I'm the author.

Happy building :-)

http://www.model-space.com/gb/
kenjara
#5 Posted : 11 April 2015 19:37:46

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Mine looks ok although I did notice a spring in my magazine. After finding this I checked around the floor where I opened the parcel and found a washer. I guess a bag has split or something but hopefully everything is there.

I will find out tomorrow evening when I get a chance to build the first stage.
Finished 3D Printer, RB7, Hummer, Skyrider drone & Combat tank collection

http://www.model-space.com/gb/
kenjara
#6 Posted : 11 April 2015 19:46:44

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Scratch that, pretty much all of the smaller acrylic parts in my box are snapped and damaged.

Will have to wait a little longer to start the build I guess...

Given how delicate these parts look I think simply being in a cardboard box with no bubble wrap or anything was quite inadequate.

Update: Example of damage in my pack Crying

Finished 3D Printer, RB7, Hummer, Skyrider drone & Combat tank collection

http://www.model-space.com/gb/
ncall1976
#7 Posted : 11 April 2015 21:26:02

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mine looks like this
File Attachment(s):
WP_20150411_001[1].jpg (1,123kb) downloaded 52 time(s).
michu
#8 Posted : 11 April 2015 22:12:49

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I had one of the small acrylic parts snapped in half, but I managed to fix it with a bit of glue. After screwing together it seems to be quite sturdy and doesn't look threatening in any way. One of the small bags with screws was empty, and even though I managed to find all screws and nuts in the box, about 8 of the washers, thanks to being flat and thin, managed to find their way to freedom somewhere on the way. I had just enough of them to screw together everything but the lower and upper table bases. Some washers from eBay have been ordered, so that last step is not far from being completed too.

Dear DeAgostini, I think you have enough negative feedback by now to improve packaging with the next shipment. This partwork is way too expensive for such things to be allowed to happen.
Any images I post on my personal builds are free to be used and shared under Creative Commons Attribution license, which means you can do what you want with them, on the condition you mention I'm the author.

Happy building :-)

http://www.model-space.com/gb/
kenjara
#9 Posted : 13 April 2015 13:17:53

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Customer service replied quickly and have issued me with another pack. BigGrin

Hopefully it's better packaged this time. Flapper
Finished 3D Printer, RB7, Hummer, Skyrider drone & Combat tank collection

http://www.model-space.com/gb/
kenjara
#10 Posted : 23 April 2015 19:42:37

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Anyone received their replacement pack yet? Pack 4 of the Skyrider arrived today but still no sign of the 3D Printer pack.
Finished 3D Printer, RB7, Hummer, Skyrider drone & Combat tank collection

http://www.model-space.com/gb/
kenjara
#11 Posted : 10 May 2015 16:49:07

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Just picked up pack 2 from the post office but still no sign of pack 1 from the looks of the email I received recently they forgot to send it.

Good news is pack 2 actually contains bubble wrap!
Finished 3D Printer, RB7, Hummer, Skyrider drone & Combat tank collection

http://www.model-space.com/gb/
michu
#12 Posted : 10 May 2015 17:03:02

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Had the pack 02 delivered yesterday and happy to say, packed very well and nothing was broken. Built already too, for now the most challenging part was pulling the protective paper off the acrylic...
Any images I post on my personal builds are free to be used and shared under Creative Commons Attribution license, which means you can do what you want with them, on the condition you mention I'm the author.

Happy building :-)

http://www.model-space.com/gb/
ncall1976
#13 Posted : 10 July 2015 14:18:11

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had pack 4 and no bubble wrap to stop items going missing. had to contact cs again as the large pulley & grub screw were not in box.

still waiting after 3 days.

anyone else missing parts?

Pack 1,2 and 3 had bubble after parts were damaged in 1st pack.
michu
#14 Posted : 10 July 2015 14:24:53

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Had exactly the same problem - got the parcel last Thursday and the large pulley and grub screw were missing. It looks like a wider packaging problem, not the part lost in transit. Reported last week and was promised it will be resent Monday so 5 days ago - still waiting but from experience I know it may take longer. I wouldn't chase until its at least 2 weeks since shipped.
Any images I post on my personal builds are free to be used and shared under Creative Commons Attribution license, which means you can do what you want with them, on the condition you mention I'm the author.

Happy building :-)

http://www.model-space.com/gb/
Tomick
#15 Posted : 10 July 2015 17:23:29

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If you PM me your name and address detail, I'll get C/S to send the correct parts pack
kenjara
#16 Posted : 11 July 2015 11:36:49

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I have the same problem and although there was no bubble wrap it seems the item was never in the box. Looking at my box there was no hole big enough for it to fall out of. Looking forward to fitting the pulleys as issues aside this has been really fun to build so far. :)
Finished 3D Printer, RB7, Hummer, Skyrider drone & Combat tank collection

http://www.model-space.com/gb/
Tomick
#17 Posted : 11 July 2015 15:43:37

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If you are missing parts from Stage 13, can you PM to me your name and address detail, I'll get C/S to send the parts.
kenjara
#18 Posted : 16 July 2015 11:38:29

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Just got my missing part, cheers Tom!
Finished 3D Printer, RB7, Hummer, Skyrider drone & Combat tank collection

http://www.model-space.com/gb/
Tomick
#19 Posted : 16 July 2015 12:00:45

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Good stuff BigGrin
ncall1976
#20 Posted : 20 August 2015 12:26:16

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got replacment parts

any issue with pack 5, 3 weeks late?
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