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mwstratton
#1 Posted : 08 February 2019 17:05:17

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Location: Illinois, USA
I'm thinking that I may have made an error in judgement by choosing Model Space to supply my modeling needs.

I made my first purchase of the 12 month subscription of the Soleil Royal the end of December 2018. The first and 2nd packs shipped as promised and are of the great quality that I expected.

January 8th, I ordered the HMS Victory paint set. 2 weeks later I had not received it and contacted customer service to find out that it was on backorder. Things happen so no big deal.

Eight days ago, I was about 50% finished with Pack 2 of the SR and 99% finished with my in-between build of Revell's A-10 Warthog so I placed an order for the full kit version of the San Fransisco II for my next in-between project.

I just called to check on shipment of this order and was told that it was back ordered so I was forced to cancel this order and switch to the Hermione La Fayette.

So here I sit with NOTHING on my bench and no kit expected for at least a week. Not a happy camper.

Why don't we get an immediate notice of back orders so that changes can be made if neccesary.
Currently: Soliel Royal, Deag DC-3, AL L'Hermione La Fayette


Prior builds: Mayflower, USS Constitution, Academy 1/800 USS Kitty Hawk, Revell's 1/48 A 10 Warthog


Under the Bench:


On Hold: Revell's 1/48 P 61 Black Widow
Markwarren
#2 Posted : 08 February 2019 19:59:03

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Hi Mark

I have passed on your comments back to the US office.

Regards
Mark
mwstratton
#3 Posted : 08 February 2019 22:39:52

Rank: Pro
Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 23/12/2018
Posts: 172
Points: 525
Location: Illinois, USA
Markwarren wrote:
Hi Mark

I have passed on your comments back to the US office.

Regards
Mark


Thanks
Mark
Currently: Soliel Royal, Deag DC-3, AL L'Hermione La Fayette


Prior builds: Mayflower, USS Constitution, Academy 1/800 USS Kitty Hawk, Revell's 1/48 A 10 Warthog


Under the Bench:


On Hold: Revell's 1/48 P 61 Black Widow
Sean111
#4 Posted : 15 May 2019 21:22:40

Rank: Beginner Level 1

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Joined: 03/01/2017
Posts: 5
Points: 15
Location: Alberta, Canada
A week? I had to wait more than a year for the second last installment of my Countach.
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