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 Rank: Pro   Groups: Registered
Joined: 02/10/2018 Posts: 243 Points: 717 Location: swindon
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just received my last four issues of the jaguar e-type. any idea when the premium subscribers get the display case. 
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 Rank: Super-Elite       Groups: Registered, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 6,234 Points: 18,548 Location: East midlands
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You will need to contact Customer Services regarding this when they open on Monday as we do not have access to customer account information. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 243 Points: 717 Location: swindon
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thanks derek, was just curious.
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 243 Points: 717 Location: swindon
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contacted c/s about the display stand and was told they are out of stock, we have only just completed the build and paid for the case, as anyone received theirs yet. 
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Rank: Super-Elite  Groups: Official Builds, Registered Joined: 19/06/2013 Posts: 4,369 Points: 12,915 Location: West Yorkshire
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Steve1701 wrote:contacted c/s about the display stand and was told they are out of stock, we have only just completed the build and paid for the case, as anyone received theirs yet. We are currently awaiting a manufacturer update of there arrival,we will update once we receive it. Al
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 243 Points: 717 Location: swindon
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Spal wrote:Steve1701 wrote:contacted c/s about the display stand and was told they are out of stock, we have only just completed the build and paid for the case, as anyone received theirs yet. We are currently awaiting a manufacturer update of there arrival,we will update once we receive it. Al thanks spal.
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Rank: Pro Groups: Registered
Joined: 08/02/2015 Posts: 271 Points: 813 Location: Malmesbury
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Has anyone received their display case yet? Regards Shaun Building-Deagostini RC spitfire
Stash- ever growing
Build- Hachette titanic, Deag skyrider, Eaglemoss solar system, Deago T72
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 243 Points: 717 Location: swindon
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still waiting for mine shaun. 
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Rank: Pro Groups: Registered
Joined: 08/02/2015 Posts: 271 Points: 813 Location: Malmesbury
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I’m still waiting for my wall mount for the falcon as well it’s been 7 months since I received my last issues, all customer services say is their waiting for delivery and I will receive it but won’t tell me when. Regards Shaun Building-Deagostini RC spitfire
Stash- ever growing
Build- Hachette titanic, Deag skyrider, Eaglemoss solar system, Deago T72
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 243 Points: 717 Location: swindon
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It is bad. When you think they have had two years to sort this out. We have paid our money. What about a refund and we sort our own display case.
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Rank: Pro Groups: Registered
Joined: 08/02/2015 Posts: 271 Points: 813 Location: Malmesbury
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I’ve Been thinking of asking for a refund for both the display case for the jaguar and the wall mount for the falcon. Building-Deagostini RC spitfire
Stash- ever growing
Build- Hachette titanic, Deag skyrider, Eaglemoss solar system, Deago T72
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 Rank: Beginner Level 2 Groups: Registered
Joined: 12/03/2019 Posts: 12 Points: 36 Location: Lake District
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Hello, I am new to this forum, but read in interest about the Display Case.
I have also not received my case. I contacted customer support the other day, to be told that they did not have any in stock and had no idea of when stock would be received. I also asked for a refund but this was ignored.
Can Deagostini/ Modelspace legally do this?
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 243 Points: 717 Location: swindon
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still waiting for mine, last time i go premium. what has really annoyed me is they have not bothered to contact us to tell us what is going on. we just get the silent treatment, you phone c/s and the story is the same out of stock, how can they be out of stock we have just finished the build.
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Rank: Beginner Level 2 Groups: Registered
Joined: 12/03/2019 Posts: 12 Points: 36 Location: Lake District
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I have contacted customer support again, this time I asked for a refund if they could not provide me with a resonable delivery date. They told me that they expected delivery of the display cases by Mid May. At least now we have a date.
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Rank: Pro Groups: Registered
Joined: 08/02/2015 Posts: 271 Points: 813 Location: Malmesbury
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Had a email from customer service today saying stock of the display case will be in at the end of April and we should start receiving them at the beginning of May. Regards Shaun Building-Deagostini RC spitfire
Stash- ever growing
Build- Hachette titanic, Deag skyrider, Eaglemoss solar system, Deago T72
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 243 Points: 717 Location: swindon
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Shauncnh wrote:Had a email from customer service today saying stock of the display case will be in at the end of April and we should start receiving them at the beginning of May.
Regards Shaun yes i was told may as well, so fingers crossed.
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 Rank: Newbie Groups: Registered
Joined: 29/01/2018 Posts: 3 Points: -1 Location: Peterborough UK
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Why!!! Are we still waiting for our display case, you have had over two years to sort them out, what is the delay? I am looking into the legal side of things, with a view to obtaining a full refund for my subscription, as DeAgostini have not for filled their commitment to us.
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 243 Points: 717 Location: swindon
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Johnny_Jag wrote:Why!!! Are we still waiting for our display case, you have had over two years to sort them out, what is the delay? I am looking into the legal side of things, with a view to obtaining a full refund for my subscription, as DeAgostini have not for filled their commitment to us. they did say the end of may, so hopefully we will hear something soon, fingers crossed.
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Rank: Beginner Level 2 Groups: Registered
Joined: 12/03/2019 Posts: 12 Points: 36 Location: Lake District
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I am also STILL waiting for my display case. I was told the beginning to mid May. I have since contacted Modelspace and they told me they would be receiving the cases by June. The lesson to be learnt here is NEVER buy the premium product! Why also do Modelspace keep lying to us?
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Rank: Pro Groups: Registered
Joined: 02/10/2018 Posts: 243 Points: 717 Location: swindon
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still waiting here, it finished in February, and its now june, this is not a good service, i am still waiting for a part from another build, i was going to do a build on here of the millennium falcon which i am having second thoughts of doing now.
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