Welcome Guest Search | Active Topics | Log In | Register

Frustrations Options
mwstratton
#1 Posted : 08 February 2019 17:05:17

Rank: Pro
Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 23/12/2018
Posts: 316
Points: 943
Location: Illinois, USA
I'm thinking that I may have made an error in judgement by choosing Model Space to supply my modeling needs.

I made my first purchase of the 12 month subscription of the Soleil Royal the end of December 2018. The first and 2nd packs shipped as promised and are of the great quality that I expected.

January 8th, I ordered the HMS Victory paint set. 2 weeks later I had not received it and contacted customer service to find out that it was on backorder. Things happen so no big deal.

Eight days ago, I was about 50% finished with Pack 2 of the SR and 99% finished with my in-between build of Revell's A-10 Warthog so I placed an order for the full kit version of the San Fransisco II for my next in-between project.

I just called to check on shipment of this order and was told that it was back ordered so I was forced to cancel this order and switch to the Hermione La Fayette.

So here I sit with NOTHING on my bench and no kit expected for at least a week. Not a happy camper.

Why don't we get an immediate notice of back orders so that changes can be made if neccesary.
Currently: Soliel Royal, Deag DC-3, DeAg Ford Shelby Mustang GT 500


Prior builds: Mayflower, USS Constitution, Academy 1/800 USS Kitty Hawk, Revell's 1/48 A 10 Warthog


Under the Bench:


On Hold: Revell's 1/48 P 61 Black Widow; AL L'Hermione La Fayette
Markwarren
#2 Posted : 08 February 2019 19:59:03

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
Groups: Administrators, Global Forum Support, Registered, Moderator, Official Builds

Joined: 04/01/2016
Posts: 4,453
Points: 13,646
Location: Northamptonshire, England
Hi Mark

I have passed on your comments back to the US office.

Regards
Mark
mwstratton
#3 Posted : 08 February 2019 22:39:52

Rank: Pro
Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 23/12/2018
Posts: 316
Points: 943
Location: Illinois, USA
Markwarren wrote:
Hi Mark

I have passed on your comments back to the US office.

Regards
Mark


Thanks
Mark
Currently: Soliel Royal, Deag DC-3, DeAg Ford Shelby Mustang GT 500


Prior builds: Mayflower, USS Constitution, Academy 1/800 USS Kitty Hawk, Revell's 1/48 A 10 Warthog


Under the Bench:


On Hold: Revell's 1/48 P 61 Black Widow; AL L'Hermione La Fayette
Sean111
#4 Posted : 15 May 2019 21:22:40

Rank: Beginner Level 1

Groups: Registered

Joined: 03/01/2017
Posts: 5
Points: 15
Location: Alberta, Canada
A week? I had to wait more than a year for the second last installment of my Countach.
figuerres
#5 Posted : 01 June 2019 16:16:46

Rank: Pro

Groups: Registered

Joined: 20/12/2016
Posts: 138
Points: 424
Location: Plant City, FL
seems like the model space company has gone into a meltdown in operations and customer service.
forum moderators either left or were fired a while back.
they just changed shipping method on my last shipment.
recent shipments had boxes not taped shut and it was a miracle i got the parts at all.

before this i have had many problems with the company running late / having factory problems.

the web site gives us no way to track our subscriptions , no list of what was shipped for each month, no tracking numbers.

staff on the phone seem to have problems finding the info in what ever back end system they use, seems like each subscription creates a different account and they have to check all the orders we place to find the right one.

they really seem to need a change in management staff and policy and to spend some time and resources on making a better system.

when my current subscription is finished i will not be back here, they lost a customer.

if the company does not see this then they will in time be losing more customers .
jlogicalor
#6 Posted : 28 June 2019 00:29:34

Rank: Newbie

Groups: Registered

Joined: 26/12/2018
Posts: 2
Points: 6
I feel you man. For the most part I haven't had too many issues with Model Space other than missing parts. However. I order the Fokker Dr. Red Baron in November and still don't have it. Its been on backorder for 7 months apparently.
Gandale
#7 Posted : 28 June 2019 08:46:29

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

Joined: 08/09/2012
Posts: 14,042
Points: 42,921
Location: Aberdeen
jlogicalor wrote:
I feel you man. For the most part I haven't had too many issues with Model Space other than missing parts. However. I order the Fokker Dr. Red Baron in November and still don't have it. Its been on backorder for 7 months apparently.


Can you PM me your order number and contact details, I'll see if I can get un update on this for you. For security purposes I would ask you do not post these details in open forum....Cool Cool

Regards

Alan
Tesadorn
#8 Posted : 11 July 2019 13:47:53

Rank: Newbie

Groups: Registered

Joined: 22/05/2018
Posts: 3
Points: 9
Location: USA
I did the falcon.. Hell WILL freeze directly over before I order again... The company is a lying train wreck.. I am 7 months behind with ZERO communication. nope nope! I think they are getting ready to fold... OR are just on the edge...Cursing
darbyvet
#9 Posted : 11 July 2019 14:19:11

Rank: Super-Elite
Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red Medal
Groups: Moderator, Tech Support, Technical Support, Registered, Forum Support Team, Forum Support USA, Global Forum Support, Global Forum Support Team

Joined: 17/12/2013
Posts: 3,506
Points: 10,548
Location: NY, USA
hi Tesadorn,
I am one of the forum support team members.If you can pm me your name and order number I will pass on your information to USA customer service to see what is going on


Carl

admin
#10 Posted : 16 July 2019 01:31:15
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 994
Points: 3,131
Tesadorn wrote:
I did the falcon.. Hell WILL freeze directly over before I order again... The company is a lying train wreck.. I am 7 months behind with ZERO communication. nope nope! I think they are getting ready to fold... OR are just on the edge...Cursing


I am guessing that you are on hold, at pack 14? Pack 15 is on the water, and will be in stock in approx 30 days.

Your thoughts on the financial stability of DeAgostini are totally off base though. There has been a bit of a reorganization, made with an eye towards eliminating all these problems we are seeing. However, any speculation otherwise is just speculation, and is totally in error.

If you’ll contact me at the. moderator account, with your details, I’ll have a look into it.

Mark
Mark Adams
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF | YAF © 2003-2009, Yet Another Forum.NET
This page was generated in 0.211 seconds.
DeAgostini